I have just driven down to Chester le Street (petrol cost), parked (parking cost) to pick something from the Post Office that was apparently sent with insufficient postage. Fine, I understand that people should put the correct postage on. It was short 12p + £1 'handling fee' (which appears to be a fine on the innocent recipient). All this is very irritating. But I happen to know that item was sent on 15th March. I was notified on 28th. I can see that it can take an extra couple of days to process - but 13 days! No wonder people are switching to ecards. I'm betting next Mothers' Day my daughter doesn't put it in the post.